Returns

Returns & Refund

Do you offer return services?

  • Changed your mind or ordered the wrong item?
    We offer a 14-day return policy for any unused items that are in their original condition and packaging.

Please note: Return shipping costs are the responsibility of the customer. A $12.5 SGD return processing fee will be deducted from your order refund, and the remaining balance will be refunded to your original payment method.

  • Received a damaged item?
    If your item arrives damaged, please contact us within 5 days of delivery. We will be happy to arrange a full refund or replacement.

Please note that claims submitted more than 5 days after delivery cannot be accepted.

How do I return an item?

Please contact our customer service team here and we will inform you of the next steps. 

What happens if my parcel is returned?

Please keep track of your shipment throughout the delivery process.

If your parcel is returned to us due to any of the following reasons, including but not limited to:

  • An incorrect or incomplete shipping address
  • Failure to collect the parcel from the designated pickup location
  • Refusal to pay applicable duties and taxes
  • Any other delivery issue caused by the recipient

If you choose to receive a refund instead of having the order reshipped, a $12.5 SGD return processing fee will be deducted from your order refund. The remaining balance will be refunded to your original payment method.

How soon will I get my refund?

Once the tracking information shows that your return is on its way back to us, we will process your refund. The refund will be automatically credited to your original payment method within 3–5 business days.

Duties & Taxes

Import duties and taxes may apply to shipments delivered to Singapore

Any applicable duties, taxes, or customs fees are the responsibility of the recipient.

If required, customs authorities or the local delivery partner may contact the recipient directly to request additional information, payment of duties and taxes, or customs clearance documentation. Prompt action may be required to avoid delivery delays.