Order
Do you have offline stores in Singapore?
Unfortunately, we do not currently have any offline stores in Singapore at the moment.
How do I place an order?
You can place the order directly from our website. We accept various payment methods. If you have difficulty placing the order, please contact our customer service team. Our team will assist you with your order.
Why is my voucher / promo code not working?
Please check that there is no spelling error and that you are not trying to use more than one code per order and that your item is valid for the promo code.
I placed a wrong order, can I amend it?
If you placed a wrong order, whether it is the wrong product or wrong discount code applied, you can contact our customer service team here. Orders may be modified or cancelled before they enter the shipping preparation process.
Once an order has entered the shipping preparation process, we are unable to accept any cancellations, modifications, or exchanges.
Can I change my delivery address?
If you would like to update your delivery address, please contact us as soon as possible.
Address changes may be possible before the order enters the shipping preparation stage. Once the order is being prepared for shipment, we will need to check with our warehouse and courier. Please note that address changes cannot be guaranteed after this stage and may no longer be possible once the order has been dispatched.
Delivery
How long does it take to deliver?
Since all of our products are despatched from our UK or European warehouses, standard delivery to Singapore is between 8-15 working days. You will receive the tracking information once it is shipped.
What is the delivery charge?
We offer free delivery on all orders above $125 SGD.
Shipping Fees
- Orders under $90 SGD: Shipping fee of $12.5 SGD
- Orders between $90 SGD and $124 SGD: Shipping fee of $7 SGD
- Orders over $125 SGD: Free shipping
How will I know when my order has been dispatched?
You will receive an email as soon as your order is on its way.
I have not received my parcel, what should I do?
Please check the tracking information sent to your email address. Please check your letter box to see if you have received a notification from the post office, you may need to collect the parcel from a nearby post office.
Our standard delivery takes up to 15 days to ship to Singapore. If you have not received your parcel after the timeframe, please get in touch with our customer service.
Do you deliver internationally?
Yes, we deliver to over 200 countries worldwide. We also have over 40 localised websites from which you can place your order in local currencies. Please read the local regulations before purchasing the products as your shipping destinations may have different importation regulations.
Returns & Refund
Do you offer return services?
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Changed your mind or ordered the wrong item?
We offer a 14-day return policy for any unused items that are in their original condition and packaging.
Please note: Return shipping costs are the responsibility of the customer. A $12.5 SGD return processing fee will be deducted from your order refund, and the remaining balance will be refunded to your original payment method.
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Received a damaged item?
If your item arrives damaged, please contact us within 5 days of delivery. We will be happy to arrange a full refund or replacement.
Please note that claims submitted more than 5 days after delivery cannot be accepted.
How do I return an item?
Please contact our customer service team here and we will inform you of the next steps.
What happens if my parcel is returned?
Please keep track of your shipment throughout the delivery process.
If your parcel is returned to us due to any of the following reasons, including but not limited to:
- An incorrect or incomplete shipping address
- Failure to collect the parcel from the designated pickup location
- Refusal to pay applicable duties and taxes
- Any other delivery issue caused by the recipient
If you choose to receive a refund instead of having the order reshipped, a $12.5 SGD return processing fee will be deducted from your order refund. The remaining balance will be refunded to your original payment method.
How soon will I get my refund?
Once the tracking information shows that your return is on its way back to us, we will process your refund. The refund will be automatically credited to your original payment method within 3–5 business days.
Duties & Taxes
Import duties and taxes may apply to shipments delivered to Singapore and Malaysia
Any applicable duties, taxes, or customs fees are the responsibility of the recipient.
If required, customs authorities or the local delivery partner may contact the recipient directly to request additional information, payment of duties and taxes, or customs clearance documentation. Prompt action may be required to avoid delivery delays.